We will continue to strive to harness the best and the most modern of technologies and combine innovative designs and application engineering to deliver equipment that will add value and the give the competitive advantage for our clients.

We will be relentless and continuously upgrade and maintain our top service standards for our clients. We will achieve this by always being engaged in their quest to be the BEST in their field.

Our mission and quality polices has not changed since our establishment and neither has our primary goal to be the best in the industry.

PRIORITY
Our customers demand and warrant a high quality products—it is our responsibility to deliver to them what they want. We understand that if we do not, then they will no qualm in finding someone else who can. If customer requirements are unclear, then we make it our job to seek out a better understanding of their requirements/specifications. Failure is not an option but if we fail to deliver at any form or service, then we will determine the cause and assure that it will not happen again.

OBJECTIVES
Our quality objectives are to furnish high quality products, on time, and at the most reasonable cost. The attainment of such objectives will lead to customer satisfaction and enhanced client’s operational productivity. Once an objective is achieved, it should be recognized and reset to stimulate further quality improvement. To reach our objectives, we will have to maintain a constant focus on quality with full dedication, commitment, and teamwork.

VISION
Our journey is Total Quality Management–fully satisfying our customers requirements through a process of continuous improvement. It’s critical to understand that Total Quality Management is not a short term program. It’s a long term commitment aimed at continuously improving the way we work, providing a safe work environment, managing our business processes, and supplier selection/retention. It is our goal to position our company for market expansion, thereby providing improved job security and quality of life for all.

QUALITY FIRST
We make it clearly understood to our customers  that we never allow quality to take second place behind cost or schedule. All employees have the right to question their supervisor’s decisions or actions if they feel that quality is being compromised.

We make it our duty to have a detailed understanding of our customer’s need and we pride ourselves in making this a requirement before any specification or quotation can be furnished.

Competent customer service is also guaranteed by special training programs, in which the service staff at ZENITH receive basic, comprehensive and follow-up training in accordance with our top class ZENITH standards. This allows ZENITH to provide and maintain the high level of Service expected and well-known by our customers.

In the unlikely event of a breakdown or unwarranted premature failure of a product, ZENITH provides a Mobile Service*, which is on hand to give full assistance whenever a customers requires it and also any help during operation.
Our Service Coordinator at ZENITH would always ensure the rapid deployment of service personnel. Our well trained service-personnel ensure reliable and quality repair of any defects or breakdowns and therefore help keep the equipment in working condition and reduce any machine downtime cost and wastage.

At ZENITH, our service is here to be relied on … for your peace of mind.

*Depending on contract terms and conditions